Winning with UCaaS: The road to smart, efficient business communication

Brett Harney Business Continuity / Disaster Recovery, Unified Communications

Unified Communication-as-a-Service (UC) is the new standard for business communications – not just because it offers the ability to cut communication costs, but also because it enables new capabilities that integrate voice and other digital communication channels into a single platform. Using a single UC platform, users can switch seamlessly between features like text, video conferencing, meeting collaboration, and much …

Remote Working

3 Ways to Keep Your Remote Employees Dialed In

Brett Harney Collaboration, Communication, Hosted Phone, Unified Communications

While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …

Unified Communications

Choosing the Best Partner to Guide Your UC Journey

Brett Harney Cloud, Collaboration, Communication, Unified Communications

While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …

cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.

cloud migration

5 Reasons Why Cloud Migrations Succeed

Brett Harney Cloud

Cloud migration is exploding. In one survey, 93% of corporate respondents reported that their companies are using the cloud as part of their business solution. Amazon Web Services posted $3.53 billion in revenue from the fourth quarter of 2016. Yet, about 44% of organizations experience some form of cloud migration failure. It appears leveraging the cloud is a lot easier than moving …