Remote Working

3 Ways to Keep Your Remote Employees Dialed In

Brett Harney Collaboration, Communication, Hosted Phone, Unified Communications

While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …

Unified Communications

The Risk of Dis-unified Communications

Brett Harney Unified Communications

There is little doubt that the cloud has come to the forefront of information technology. As such, more and more businesses are adopting the cloud for communications applications. In fact, Cisco recently noted that cloud apps will account for 90% of total mobile data traffic by 2019. The age of the cloud is in full swing, and organizations are jumping …

Unified Communications

Unified Communications – Connecting the Dots Between Your Phones and Apps

Brett Harney Hosted Phone, Unified Communications, VoIP

I recently went on an appointment to a small organization (15 Users) and they had big ideas on what they wanted to do in regards to their next phone system.  Their goals included: To have their customer relationship management software (CRM) tied to the call center representatives and sales staff Ability to get call analytics and tracking, as well as …