Cloud Computing

Cloud Hyperbole vs. Honesty – Do You Know the Difference?

Brett Harney Cloud

Gartner is estimating cloud spending to hit $411 Billion by 2020. At that level of investment, people are bound to be cautious of all the hyperbole. Despite the technology being readily available for over 10 years, the cloud is still met with skepticism and false accusations. Cloud computing is one of those technologies where everyone has an opinion, and yet there is still …

cloud computing

How to Achieve a Successful Legacy System Migration to the Cloud for your Applications

Brett Harney Cloud

With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out early for the day. Guess again. According to Nextgov, 44 percent of organizations have experienced migration failure when it comes to their applications. …

cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.

cloud migration

5 Reasons Why Cloud Migrations Succeed

Brett Harney Cloud

Cloud migration is exploding. In one survey, 93% of corporate respondents reported that their companies are using the cloud as part of their business solution. Amazon Web Services posted $3.53 billion in revenue from the fourth quarter of 2016. Yet, about 44% of organizations experience some form of cloud migration failure. It appears leveraging the cloud is a lot easier than moving …